VoIP, short for Voice over Internet Protocol, is an internet phone service that allows you to make cheap phone calls even on a broadband internet connection. VoIP business services provide several options that can include call forwarding and automatic redirection of phone calls through the IP network to the alternate party’s normal telephone number. VoIP phones are generally used by businesses for making local, STD, ISD, and international phone calls. Many businesses today use VoIP services for high-volume phone calls, as well as conference and training calls made over the internet or from a PDA device.
If you choose to go with a VoIP provider that provides hosted VoIP phones,
there is a little more work involved. Your business phone service provider should have an ITSP that provides hosted VoIP phones. In most cases this means that the provider will provide the hardware, the software, and the operating system and typically the monthly fees to go with it. Some providers of hosted business VoIP services do not offer hosted VoIP phones.
If you choose a VoIP business phone system that goes through the internet connection, there is still a bit more configuration required. First and foremost, make sure you have a high speed internet connection, preferably DSL or cable. Second, ensure that your internet service provider has firewall protection for your VoIP system. This is very important if you have employees who will be accessing the VoIP system from across the world. Third, ensure that your internet service provider has a dial up distribution switch so that your internal switch does not become unusable due to traffic overload. You also want to be sure that your internal switch has the ability to route calls through more than one network interface.
The next thing you will need to configure is the RingCentral application. If you have an internet connection and your VoIP business services are hosted on a premise that has computers with desks in the office, then you will have this program installed already. Otherwise, you will have to download and install the software onto each of your computer machines. Once they are installed, set the RingCentral application up as described in the “Getting Started” section above. You will need to have an administrator password to access the application, which you will create when you log in to the RingCentral portal.
Some small businesses might prefer to use analog phones that consist of a feature call control and three or four-digit dialing. For these kinds of small businesses, the RingCentral application can be used. You will need to log in as an administrator to access your VoIP phone sets and configure them with your settings.
Businesses that use VoIP services have several options.
They can either purchase their own telephones from a vendor such as AT&T, Verizon, or Vonage, or they can use a third party service like Skype or Google Talk. The third party companies normally charge higher rates than the traditional vendors. But in some cases, these companies can provide additional features like free video conferencing at no extra cost.
There is a growing number of companies that offer mobile, high-speed Internet access using VoIP technology. Because of the increased competition among mobile phone providers, some of these providers now provide reasonably priced, unlimited VoIP phone services. With a traditional phone plan, most businesses would have to buy phones and associated plans from a carrier and then lease or rent the equipment to attach to the phones. But with more competitive wireless service providers, businesses can now use VoIP technology with any broadband Internet connection.
- The new technologies like VoIP phones have made it easier than ever for businesses to collaborate with their staff and customers.
- VoIP systems have many other benefits as well, like eliminating long distance charges and other fees that are associated with using regular phones.
- With VoIP technology, you can also avoid paying costly international roaming charges.
- With all the ways that businesses are finding to make their business more efficient, many are looking toward VoIP systems as their means of improving on business needs and revenues.